Compliments and complaints procedure

Your feedback is important to us.

We want the services we provide to be the best they can be and this is why your feedback is important to us. It enables us to listen, respond and improve.

You may feel unhappy with a service that you receive or you may want to make a suggestion that helps us improve it. We also hope there are times when we do something well.

Compliments

We are pleased to receive compliments. It is always good to know that what we do is appreciated and to hear about positive experiences. This helps us to know how well we perform, to say thank you to the staff concerned and to continuously improve the quality of our services.

We will record and respond to all compliments and feed back to the appropriate member of staff as well as to inform our senior managers and Board of Trustees. We can also use compliments to share good practice within our organisation.

Complaints

We realise that sometimes things go wrong. From time to time, an individual may feel dissatisfied with some aspect of his or her dealings or experience with Autism East Midlands and when this happens, it is important that the issue is dealt with as quickly as possible.

We recognise that everyone has the right to make a complaint and, as an organisation that strives for continuous improvement, we can learn valuable lessons from them.

How to make your compliment or complaint

You can make a compliment or a complaint in a number of ways. You can:

Telephone: 01909 506678

Email: enquiries@autismeastmidlands.org.uk

You can write a letter to: The Chief Executive, AEM, Unit 31, Crags Industrial Estate, Morven Street, Creswell, Worksop, Nottinghamshire S80 4AJ

You can ask any member of staff to record your compliment or complaint.

You can also complete the Compliments and Complaints Form here and return it to our head office: AEM, Unit 31, Crags Industrial Estate, Morven Street, Creswell, Worksop, Notts S80 4AJ